We all know that the "Home Health Care CAHPS Survey" or "HHCAHPS" is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Survey responses impact your STAR ratings, the perception of your agency by consumers and referral sources – and, if you are in Value Based Purchasing State, the results will impact your Medicare reimbursement as part of your Total Performance Scores. A recent article highlighted the discrepancies between the CMS data used in the STAR ratings and the data from the patient experiences with their home health care! It’s time to understand what your agency needs to do to obtain the very best CAHPS scores possible and build that solid reputation of quality and care!
Webinar Presenter: Teresa Northcutt, BSN RN COS-C HCS-D, AHIMA Approved ICD-10-CM Trainer
Senior Consultant, CoDR Quality Manager, Selman-Holman & Associates LLC, Denton TX
Teresa joins Selman-Holman & Associates from Primaris, the Quality Improvement Organization for Missouri. She has presented on-site training for home health agency clinical staff on OASIS assessment and coding, focusing on customized clinical education programs and the practical application of guidelines by field staff. In addition, she has provided educational programs on agency communications and processes, quality outcome improvement, and care transitions for regional and state conferences. Certified in OASIS competency (COS-C), Homecare Coding Specialist-Diagnosis (HCS-D), and as an AHIMA Approved ICD-10-CM Trainer, Teresa brings comprehensive and contemporary knowledge of home care, hospice and quality improvement methods. Teresa has had experience as Clinical Services and QI/Education manager with home health agencies (independent, hospital-based, and county health dept.), and as a hospital resource nurse, patient educator, and quality improvement facilitator. She received her BSN from St. Louis University. Selman-Holman & Associates, LLC, is a full service consulting firm that specializes in assisting home health care agencies and hospices maximize their potential while keeping on top of current regulations and developments in the home health industry.
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