Topics covered will include:
Labor Management Relations, Robert Brooks, Labor & Employment Partner, Verrill Dana
Learn strategies to develop an effective plan of action when dealing with the current labor laws. This session will review recent and ongoing developments relating to handling your employees; such as, hiring, firing, discipline, and payment of wages. Additionally, hear more on the new Massachusetts Home Care Worker Registry Act and how it impacts your organization.
- Recruiting, Onboarding & Educating the Caregiver Workforce of the Future,Helen Adeosun, EdM, Co-Founder & CEO of CareAcademy
Educating caregivers is the number one health intervention for today’s home care agency. Learn staffing best practices to help find new caregivers and educate existing caregivers to meet the growing needs of clients in their care. Attendees will learn several actionable steps that agency owners and management can take today to ensure that their caregivers have the knowledge they need that a structured training program can offer, and the positive impact for retention, home care ROI and business.
- Preventing Verbal Abuse of Workers: The Safe Home Care Project,Margaret M. Quinn, ScD, CIH, Professor and Director, Safe Home Care Project, Zuckerberg College of Health Sciences, UMass Lowell
Previous studies have found that violent behaviors, including verbal abuse as well as physical assault, by patients towards health care workers is common and leads to injuries, illness, burnout and job turnover. The Safe Home Care Project team conducted a survey of nearly 1,000 Massachusetts home care aides and found that about 1 in 4 experienced verbal abuse from clients within the past year. The study identified home care conditions under which verbal abuse was most likely to occur and recommendations for prevention that can improve safety for both aides and their clients.
- Key Metrics to Motivate Staff, Improve Retention and Promote Growth, Kunu Kaushal, Senior Solutions Home Care
Learn from the Senior Solutions Home Care founder and CEO Kunu Kaushal who grew his Tennessee-based home care business from zero to $18+ million in nine years, with 800+ clients and 10 locations. The first session will share actual usable metrics, and formulas to help operate your agency at peak performance. Areas covered will include financials, operations, staffing, and recruitment. Move beyond revenue metrics to incentivize staff and provide more clarity around roles related to scheduling, recruitment and human resources. This simple, budget-driven model uses national metrics and KPIs that consider salaries and profitability for setting goals, defining responsibilities and motivating your staff.
- Building Your Leadership Team, Kunu Kaushal, Senior Solutions Home Care
In the second session you will learn his culture “secrets”, what makes a company’s culture great, how employee engagement can impact that culture. Kunu will share how he managed to build an attractive work culture, recognize when it’s time to let someone go, how to manage accountability, and more. Additionally, Learn how a great leadership team is built, including how to identify when it’s time to add to the team, ways to divide roles in order to maximize the team’s efficiency and key skill sets to identify when hiring.
Download the Brochure Here
$99 - Members
$199 - Non-Members
PAYMENT POLICY*:HCA of MA now requires that payment in advance. If we have not received payment before the event, you will be asked to provide it or proof of incoming payment in order to attend the meeting. Please be sure to send your open invoice to your accounting department so there are no problems.
Cancellation Policy: Submit cancellation requests by email to Michelle Burton at firstname.lastname@example.org. $25 or 25% cancellation fee, whichever is more, between 7 days and 24 hours of event. No refund for same day cancellation or no-show. Refund assumes registration paid in advance. Unpaid registrations remain payable, adjusted only for approved cancellation as above.