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Improving HH CAHPS Scores & Patient Experiences!!
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When: Wednesday, May 11, 2016
Where: Online Webinar
United States
Contact: Megan Fournier

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We all know that the "Home Health Care CAHPS Survey" or "HHCAHPS" is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Survey responses impact your STAR ratings, the perception of your agency by consumers and referral sources – and, if you are in Value Based Purchasing State, the results will impact your Medicare reimbursement as part of your Total Performance Scores. A recent article highlighted the discrepancies between the CMS data used in the STAR ratings and the data from the patient experiences with their home health care! It’s time to understand what your agency needs to do to obtain the very best CAHPS scores possible and build that solid reputation of quality and care!


Webinar Presenter:  Teresa Northcutt, BSN RN COS-C HCS-D, AHIMA Approved ICD-10-CM Trainer
Senior Consultant, CoDR Quality Manager, Selman-Holman & Associates LLC, Denton TX


Teresa joins Selman-Holman & Associates from Primaris, the Quality Improvement Organization for Missouri.  She has presented on-site training for home health agency clinical staff on OASIS assessment and coding, focusing on customized clinical education programs and the practical application of guidelines by field staff.  In addition, she has provided educational programs on agency communications and processes, quality outcome improvement, and care transitions for regional and state conferences. Certified in OASIS competency (COS-C), Homecare Coding Specialist-Diagnosis (HCS-D), and as an AHIMA Approved ICD-10-CM Trainer, Teresa brings comprehensive and contemporary knowledge of home care, hospice and quality improvement methods.  Teresa has had experience as Clinical Services and QI/Education manager with home health agencies (independent, hospital-based, and county health dept.), and as a hospital resource nurse, patient educator, and quality improvement facilitator.  She received her BSN from St. Louis University. Selman-Holman & Associates, LLC, is a full service consulting firm that specializes in assisting home health care agencies and hospices maximize their potential while keeping on top of current regulations and developments in the home health industry.



Member Rate: $145/ Line

Non-Member Rate: $245/ Line



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NEW POLICY*: HCA of MA now requires that payment in advance. If we have not received payment before the event, you will be asked to provide it or proof of incoming payment in order to attend the meeting. Please be sure to send your open invoice to your accounting department so there are no problems.

Cancellation Policy: Submit cancellation requests by email to Stephanie Drakes at 
$25 or 25% cancellation fee, whichever is more, between 7 days and 24 hours of event. No refund for same day cancellation or no-show. Refund assumes registration paid in advance. Unpaid registrations remain payable, adjusted only for approved cancellation as above.


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