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Employee Satisfaction + Patient Satisfaction = $uccess
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1/25/2017 to 2/22/2017
When: 1/25, 2/9, 2/22
Where: Online Webinar Series
United States
Contact: Megan Fournier

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3- Part Webinar Series

Organizations with a good working environment have the leverage to achieve patient satisfaction in home care.  By focusing on compassion and kindness, as well as recruitment and retention, this webinar series will delve into the strategies that will move the needle in the right direction.  Each webinar will demonstrate practical ways to make your agency stronger and more receptive to positive change.  These webinars will be recorded and available through April 26, 2017.


Improving Outcomes with a Culture of Kindness – Wednesday, January 25, 2017

There is growing frustration with programs that promise to improve outcomes, but are not improving patient satisfaction ratings.  Researchers have shown that intelligent kindness and increased staff attention to the patient leads to stronger patient connections and higher patient satisfaction.  These connections increase trust and in turn lead to improved clinical outcomes. Learn how a “culture of kindness” produces improved outcomes and higher patient satisfaction in an organization with higher staff satisfaction & retention.


1. Define the substance, roles and impact of “IQ, Emotional Intelligence and the Kindness Quotient” in improving outcomes and patient satisfaction

2. Identify the role of leadership in developing and fostering a culture of kindness in the workplace.

Workforce R&R- Improved Recruitment and Retention in Today’s Marketplace – Thursday, February 9, 2017

Home Health and Hospice providers are losing clinical staff at rates of 15-20% every year.  This revolving door incurs more costs to recruit and train qualified clinicians, leaving little time and money to focus on retention.  Recruitment and retention are not “one size fits all” and neither is longer term staff education and support.  Learn how to create an effective orientation model that will  attract (and keep) the staff you need.  Explore two pathways for orientation and an ongoing process of staff education and support that encourages staff development and promotes satisfaction.  


1. Identify approaches to recruitment, staff satisfaction for retention
2. Define two orientation models for new & experienced clinicians
3. Identify a method of ongoing education and support for improved retention

Patient Centered Care – The Formula for Your $uccess- Wednesday, February 22, 2017

Bring the previous two programs on employee and patient satisfaction together to improve your critical financial success!  Currently there are three very similar models of Patient Centered Care Management that can achieve the partnered goal you and CMS desire from your agency.  These integrated care models encourage staff to practice at the full limits of their licensure, find true satisfaction in their work, and at the same time significantly increase patient’s interest and willingness to have an active role in their care.


1. Define patient centered, patient self-management care and identify how it will impact both employee and patient satisfaction.
2. Learn how to implement the common tenants of the Naylor, Coleman and Sutter models of care for your agency.
 3. Identify commonalities between the care models



Kathy Roby, BSN, MA, MS, CHCE, Senior Project Manager, Qualidigm.  Kathy is the Consulting Director at Qualidigm, which is New England’s QIN-QIO.  She has lectured nationally on transformational change in the home healthcare setting.  Roby has assisted large and small agencies develop strategic initiatives to improve quality, safety, and cost-effective service.


Members: $399/ Line

Non-Members: $499/ Line

To register click the link above. For any questions, please contact Megan Fournier at or at 617-482-8830

Cancellation Policy: Submit cancellation requests by email to Stephanie Drakes at $25 or 25% cancellation fee, whichever is more, between 7 days and 24 hours of event. No refund for same day cancellation or no-show. Refund assumes registration paid in advance. Unpaid registrations remain payable, adjusted only for approved cancellation as above.

NEW POLICY*: HCA of MA now requires that payment in advance. If we have not received payment before the event, you will be asked to provide it or proof of incoming payment in order to attend the meeting. Please be sure to send your open invoice to your accounting department so there are no problems.

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